1. Tyler Oregon Service Desk
  2. Submit a request

Submit a request

The Oregon E-Government Service Desk offers services and support for many applications. The forms in the drop menu of this page all result in a service desk ticket being created and using the appropriate form offered here will ensure that we have all the ingormation we need for a specific request type and more timely processing and completion of your request.

Be sure to check the form you select as many of them have special instructions and/or pre-requisites at the top of the form that must be followed in order for the request to be accepted and fulfilled.

Some common selections are:
Request for access to the Oregon Public Meetings Manager or Statewide Newsroom application
Request a new Website Author
Request a new TPE user
Request a website redirect

When a link is chosen, the form will render below.

Here are more forms you may want to use. If you don't see one specific to your need, use the top selection, "Service Desk Ticket Form".

Enter a short, but pointed description of this request. Please avoid subject lines like, "Help!" or "Password reset". Something like "SharePoint password reset" or "Add user to Google Analytics" are great.

This is the type of service that this ticket refers to.

Please indicate the type of change this is

Please enter the details of your request. A member of our support staff will respond as soon as possible. Please DO NOT share ANY PASSWORDS or CREDIT CARD NUMBERS in this or any other venue. Your username may be shared with service personnel safely.

Please check if a password reset is being requested.

Please enter the name of the Single Point of Contact for the affected website. If you are the SPOC, simply enter 'self'.

Please enter the email address for the SPOC of the affected web site or service. If you are the SPOC, simply enter 'self'.

Please enter your user name for the account/service you need assistance with. If you do not know your user name, simply enter, 'unknown'.

OR numbers contain 7 digits. Please include the entire OR number. ie. OR0112233

REQUIRED FOR NEW USERS - Enter the email address of the new user. This is the state email address or an email address of a professional nature for non state employees only.

Please enter a desk or professional phone number.

Please enter the desired username for this user.

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