Request a New SharePoint User Account

The Oregon E-Government Service Desk establishes and verifies user accounts for SharePoint authoring.  Those accounts are stored in an Active Directory that SharePoint looks to for user authentication.

Here is the process for getting a new user account established.

1. The SPOC for the site collection fills out this ticket form: SharePoint user support and provides the following for the new author:
   
   • OR number
   • First and last name
   • Preferred display name
   • preferred email address
   • desk or professional phone number
   • Site collection that the author will primarily work in. ie. /DAS, /OHA, /ODVA  etc.
2. The ticket will be received by service desk staff and any questionable information verified.  At this time, the submitter will be verified as the SPOC for the site collection.  If the submitter is not the SPOC, then the SPOC will be CC'd and an approval note will need to be entered into the ticket by the SPOC before account creation can continue.
3. Service Desk staff will create, update or verify the Active Directory record.
4. Service Desk staff will provide account information to the new author.
5. Service Desk staff will notify the SPOC of completion and that the authoring account may be added to local access groups in the site collection.
6. The ticket is closed.

Two things are important to remember:

1. Service Desk staff does not handle local permissions for authors.  That is under the SPOC's umbrella of responsibility.  For instruction on granting local site or site collection access, see the support article here: Granting and Removing Local Site Permissions
2. It is important to get the new user information correct and as desired from the beginning as changes to the Active Directory record can be made quickly, but take a significant and unpredictable amount of time to propagate to the SharePoint user profile.