Introduction to The Oregon E-Government Service Desk

Servicedesk.oregon.gov is the best way to reach NIC’s team, the people behind the Oregon E-Government Program services.  This ticketing system receives:

• Issues or bugs with services we provide such as SharePoint websites, intranets, custom developed web applications and payment processing.
• Routine requests such as new user registration, password reset support, etc.
• Training requests or questions about a service
• Change requests or new service requests

For more information on engaging the Oregon E-Government Service Desk, please visit [insert link]

Submitting a Request

You will need a Service Desk login and password to submit a request. You can set one up from the main login screen at ServiceDesk.oregon.gov if you do not already have one.

Before or after log in, use the 'Submit a request' link in the upper right of ServiceDesk.oregon.gov.  If you are not logged in, the Help Center will prompt for a login upon submission of the ticket form.

Complete the appropriate ticket form and click “submit.” This establishes a ticket at the E-Government Service Desk, and you will receive automatic email notifications when the ticket is created, and anytime it is updated. You may review the status of your submitted tickets at any time by selecting your name in the upper right corner and selecting the “My Activities” menu option.

If you experience delays or feel the communication is not sufficient, please let us know.

Service Desk phone: [phone] (forwards to the Service Desk Manager)
Service Desk Manager | Shawn Amsberry  |  [e-mail]  |  [phone]
Director of Operations | Suzanne Jorgensen  |  [e-mail]  |  [phone]